Shipping policy

Shipping Policy :

Thank you for visiting and shopping at Petmorely. The following terms and conditions constitute our Shipping Policy. 

1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates * Standard Tracked Shipping: 7 to 12 business days. * Free Shipping on all qualifying orders. Delivery delays can occasionally occur depending on local postal services or customs clearance.
3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours.
4. Customs, Duties, and Taxes Petmorely is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Lost Packages If you received your order damaged, please contact us immediately with photos at contact@petmorely.com so we can evaluate the issue and send a replacement or process a refund.
6. Contact Us If you have any further questions regarding shipping, please contact us at: Email: contact@petmorely.com